The RequirementsTo meet the basic qualifications for the Systems Solutions Representative role, you must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. Additionally, to be a strong fit for this opportunity you will have:
- A bachelor's degree, preferably in Computer Science, Computer Information Systems or Management Information Systems with specific technical coursework.
- 2 years of relevant experience is preferred; for example, in a computer or networking environment, technical support, or quality assurance capacity.
- Strong knowledge of Windows / Mac environments and their integration into a LAN/WAN.
- Strong networking knowledge, both in theory and practice.
- Excellent oral and written communication skills.
- Proven customer service skills and an engaging personality.
- Experience troubleshooting Canon software and office equipment.
- Application knowledge of Canon Software products (i.e. uniFLOW, Therefore, PrismaDirect, etc.) and current versions of popular commercial software packages.
- Network +, Security+, MCITP, MCSA or equivalent certification.
Pictured: Canon imaging and document management solutions add value in a variety of industries and applications. You'll gain insight into many of them.
The RoleAs Systems Solutions Representative you will provide an enhanced level of software and connectivity phone and web-based support to customer-facing field technicians and Canon resellers who are diagnosing problems. You'll troubleshoot problems and recommend solutions using technical expertise, by re-creating difficult problems in a lab environment and reference data contained in all Canon available resources.
We'll also look to you to log all call activity into the call management system and share information in the knowledge base for both internal and external customers. You'll also create "how to" videos to assist technicians in the troubleshooting process.
We are committed to supporting the dealer community and end users with fast response time and resolution, so it will be important for you to you to collect data, be collaborative, and resolve cases as quickly as possible. You'll communicate with dealer personnel, ensuring they remain engaged throughout the support process to help facilitate interactions with end users or IT administrators.
Video: Canon's imageRUNNER family of solutions will be among the solutions you support. The third generation imageRUNNER ADVANCE platform offers many enhancements that support device customization, reliable performance, and the features necessary to meet the unique needs of diverse environments as well as the workflow requirements of individual users.
Why CanonGreat environment
We have a 94% resolution rate and have been recognized as a Center of Excellence for 8 consecutive years! The bar has been set high and we're looking for strong performers to join the team. We recently built a brand-new Solutions Center facility on this campus.
Autonomy and ownership
Once you are up to speed, we'll look to you to take ownership of your role, and this will allow you a good deal autonomy in doing. At the same time, of course, support is always available.
Cool stuff · creative thinking
Simply put, Canon is on the cutting edge of professional business solutions, in hardware, software and networking. You'll be able to think creatively as you design solutions to meet your clients' needs. Additionally, you will have an innovative and technically savvy team behind you to help along the way.
Commitment to the environment and community
Canon has undertaken several initiatives to reduce the environmental impact of our operations and our products. In addition, Canon U.S.A. believes strongly that we have a responsibility to contribute to the welfare of the communities we serve. For example, one of our most prominent programs, Canon4Kids, applies Canon product expertise to help locate missing children.
Innovation in technology
Innovation has been a key ingredient in Canon's success throughout our history. We are one of the most prolific inventors of consumer and professional imaging solutions. Canon Inc. has maintained a top-five worldwide ranking among all companies issued U.S. patents, with thousands of U.S. patents granted in 2016 alone. Every year we invest a significant portion of net sales to R&D.
Unique corporate philosophy
We embrace diversity in the workplace through the spirit of kyosei, Canon's corporate philosophy. Kyosei means "all people, regardless of race, religion or culture, harmoniously living and working together into the future." We are committed to creating a diverse work environment where all employees are respected and supported to do their very best. We are an Affirmative Action Equal Opportunity Employer M/F/D/V.
In addition to competitive compensation, we offer a comprehensive benefits package that covers everything from your physical to financial well-being. We've teamed up with some of the most respected providers in the country to bring our employees the best in benefits. Health benefits begin on your first day of employment.
Pictured above: With its modular design, the uniFLOW solution can scale to fit any size organization, and can be customized to fit any organization's specific needs. Below: Buyers Laboratory Inc. awarded the uniFLOW V5.4 product family as "2017 Outstanding Output Management Platform."
Keys to SuccessTo excel in this role you will have a knack for learning and be proactive about mastering this role. You should be an autonomous problem solver who can take initiative and work to find a solution to each issue that comes across your desk. You'll need a patient, solutions oriented approach, using your experience and common sense to ask the right questions. We'll look to you to bring a high level of professionalism and a sense of ownership to each interaction.
We've found that our top performers share some common competencies -- they are energetic, customer service oriented, and ready to go above and beyond their duties. In addition, to be successful you will demonstrate:
- A passion for Canon's software products
- Interest in learning emerging technology
- Self-motivation and a strong drive to excel
- Big-picture vision as well as robust attention to detail
- A sense of ownership and accountability
- Creativity and the ability to see solutions
- The ability to work effectively across the organization and with internal and external stakeholders, technicians and customers
About UsFrom the opening of the New York office in 1955 to the further development of imaging products today, Canon U.S.A., Inc. has continued to be a leader in professional business and consumer imaging equipment and information systems. Our products include everything from cameras and EF lenses to binoculars, camcorders, digital presses, scanners and much more. Our extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.
Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact email@example.com.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Video: In the spirit of our corporate philosophy of Kyosei -- all people, regardless of race, religion or culture, harmoniously living and working together into the future -- Canon takes an approach to business that is socially responsible and economically logical. Our company's commitment and contribution to the environment and to the world community are an integral part of Canon's management structure, product design, manufacturing, and corporate culture.